Azure AD - User provisioning - this user is not a managed user

[Chalhoub_Dev]

Hi Guys,

I am integrating my organization Azure AD with Atlassians Access.

Users are successfully provisined from Azure AD side. I can see the logs which confirm s the same.

But at Atlassians Access side, I do not see any user under my synched users. And when I refer the troubleshooting log.. It shows me logs as below

User with ID XXXXXXX, primary email XXXXX@XXXXX.com, is not a managed user

Can you please help me in this regard?

Here is the screenshot of the log

[JimmyVanAU]

Hi Greg,

Have you managed to sort out your issue?

If not, could you clarify a little more?

Users can only have one email. Each email address has a single domain, and as each domain can only be verified with a single Atlassian org, each user can only be in one org.

If you've got two orgs that you'd like to merge together, the article you're after is 

https://support.atlassian.com/organization-administration/docs/transfer-products-to-another-organization/

Hope that helps