Atlassian Access Licensing for JSM customers

[George Matrozos]

Hi, in this article, there is a description on how to provision internal customers of a JSM service desk. https://confluence.atlassian.com/cloudkb/configure-atlassian-access-saml-single-sign-on-and-user-provisioning-for-customer-accounts-in-jira-service-management-1038778740.html

My question is that we have a JSM with 10 agents and 10 Atlassian access licenses for SSO and user provisioning (Azure AD). Customers belong to the same verified domain. Is there a need for licensing those customers with Atlassian Access? Will these customers have SSO if I dont license them with Access?

[Ollie Guan]

Hi @101 Team ,

create a ticket with atlassian support team

https://support.atlassian.com/contact/

[101 Team]

Can not. I always come back to the page with the community.

[Andy Heinzer]

Hi

I created a support ticket over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-803819

Someone from our cloud support team will be in touch with you there to address this request. 

[John Funk]

@101 Team  - Are you on a Free account? 

[101 Team]

Yes, that is correct. Our customer MTS Meditel GmbH uses a free account.

[John Funk]

I will see if someone from Atlassian can come take a look. 

[101 Team]

Great, thank you very much.