All members for directory group is in access but not in jira

[Pablo Prado]

Hi, 

I want to give some permissions to the users from Atlassian Access and they should be in a default group called "All members for directory" but they are not. In the admin.atlassian.com i can see that the group exists but when i go to my site to the group section it isnt there. 

Does someone knows why?

[Joseph Chung Yin]

@Mike lorimer -

Just to confirm that there are no other users in your org listed as site admins?  If no, then I would recommend you to contact Atlassian Support (https://support.atlassian.com) for further assistance.

By default, one would work one's site admins team to get a user to be a member of the site admins once the team approves the ask.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.