All members for directory group is in access but not in jira

[Pablo Prado]

Hi, 

I want to give some permissions to the users from Atlassian Access and they should be in a default group called "All members for directory" but they are not. In the admin.atlassian.com i can see that the group exists but when i go to my site to the group section it isnt there. 

Does someone knows why?

[Casey]

Hi Alex!

Atlassian Access is billed for all Atlassian users under your claimed domains. However, you can create a non-billable policy to avoid getting billed for a certain group of users. Learn more by reading this page: Manage your bill for Atlassian Access.

Your internal customers/employees don't really need to have an Atlassian Access subscription to log a ticket, but they will be counted as billable users if they are under your claimed domain.