After trying to get SAML single sign-on to work with Azure AD I can't login anymore

[Tom Horton]

I was trying to configure Azure AD and Atlassian cloud for SAML single sign-on and I thought it configured correctly. But I may have configured two tenants.

When I try to login as an Atlassian administrator I get the following error:

Request Id: daa2afe1-b25c-458f-8def-de39110a0300

Correlation Id: 534761d7-b271-4245-b857-a2fcdfda7877

Timestamp: 2020-04-07T00:25:32Z

Message: AADSTS700016: Application with identifier 'https://auth.atlassian.com/saml/ceffa91e-a55e-4ab4-b185-60119714b336' was not found in the directory 'c8a43e29-f09d-477a-8567-335b11f6596a'. This can happen if the application has not been installed by the administrator of the tenant or consented to by any user in the tenant. You may have sent your authentication request to the wrong tenant.

I can't login to Support to request help, so I'm hoping a support person in the community will help me out. I need to get this resolved as soon as possible since none of our users can login.

Thanks!

[Sandy · Accepted solution]

Hi @Sebastian Staudt , we are currently rolling out multiple identity provider support for our Cloud Enterprise edition so you can connect more than one SAML integration with a cloud organization. You can learn more here: https://community.atlassian.com/t5/Enterprise-articles/Multiple-identity-provider-support-now-available-in-Cloud/ba-p/2093719 and https://support.atlassian.com/provisioning-users/docs/add-identity-providers-to-connect-users/