New user not receiving invitation email

[Richard_Wu]

There's new user joined company and I invited him as what I did before. However, this time the new user hasn't received anything. I tried to resend in user management tab for several times, and he carefully checked all the mail boxes, there's no invitation mail.

It worked well days ago. And I don't think it's due to company mail server as we're using same company mail server and others can receive invitation mail before.

Any possible way to figure out what goes wrong?

[John Funk · Accepted solution]

Hi Emanuele - Welcome to the Atlassian Community!

If they are licensed users, you can create an automation rule that adds the users as Watchers to the issue when it is created. 

[Emanuele Talarico]

Hi Jhon,
thank for your reply.
Maybe this is the wrong thread, I'm talking about ticket (not Jira issue or similar) on Atlassian Support platform.
I.E. I created a ticket to ask something about a Bitbucket's storage logic and I wanted to add to the notification recivers the rest of my team using the DL but it didn't work.

Does your answer work also with this case?

Thanks a lot!!

[John Funk]

In that case, I double very much that you will be able to use a DL as a user email address to follow along. Your best best is to use a local email rule to forward the email you receive for any updates on that issue.