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New user not receiving invitation email

Cristiano Schwening
November 8, 2021

Hi, 

There's new user my company and I invited him, however, this time the user hasn't received anything. I tried to resend in user management tab for several times, and he checked all the mail boxes, no invite mail.

It's possible removed those bounces for the notifications should work normally? My URL: celk.atlassian.net.

2 answers

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Dan W
Rising Star
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October 26, 2022

The Identity team here would like to use the organization attribute.  From what I remember that is only available in the JSM projects.  Can anybody tell me if organization is available to be searched in Jira software projects?  Assignee in organization("org name")

Kerli Loopman
Community Champion
November 6, 2022

I did check with the JQL and it does find JSW projects issues too in search if I use assignee in organizationMembers("org name"). 

1 vote
Jack Brickey
Community Champion
October 25, 2022

consider using Groups. Add the user to the 'contractor-grp'. Use the group in your filter, e.g.

assignee in membersOf("contractor-grp")

Jack Brickey
Community Champion
October 26, 2022

Organization is a JSM feature. The closest similar feature in JSW is groups.

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DEPLOYMENT TYPE
CLOUD
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