My colleague don't received a reset password email.

[francois-xavier.tjonchengon-ext]

Hello,

My colleague (Younes) don't received a reset password email. His login is [Removed by moderators]

He's completely blocked cause he can't achieve his tasks.

Thank you in advance.

[Mehmet A _Bloompeak_]

Hi @[deleted] ,

The only way to prevent is to select "Don't approve any domain" checkbox as below. Your colleagues with company email address can not join into Jira without any approval. Only Jira administrators can create users for them.

[Deleted user]

Hi Bloompeak_Support,

If I choose "Don't approve any domain", will the previously verified domain be removed? When I choose "Approve the following domains" back will the previous verified domain usable?

Besides, what will happen to those who use same domain email address to try free Jira software? Can they still use the free trials?

Thank you very much.

[Mehmet A _Bloompeak_]

Hi @[deleted] ,

When you choose "Approve the following domains" back, even it will not be usable you can add the domain into domains text field manually. It will work.

Existing registered users will not be affected. You should manually remove their access to reduce license usage from below "User management" link.