Is Atlassian Access a must purchase?

[pinky wang]

Is Atlassian Access a must purchase?

We are currently planning to purchase the cloud version product of Jira Software and Service Desk. I would like to confirm that Is Atlassian Access a must purchase?

If we don't buy Atlassian Access, can we log in to the system with AD account?

If we have to buy, how many accounts should we pay?

Especially service desk, for example, our company has more than 5000 people who can view and add comments, but with 300 people licensed. So do we need to pay 5000 accounts or 300 accounts?

[Jimmy Seddon]

Hi @Deprecated (AD),

What @Yogesh Mude has mentioned "should" work.  At this point my recommendation would be to take a look at what groups you are a part of that the other systems administrator user isn't and add them to those groups.  If they still can't delete the project in question, can you share what error message they are seeing.

Also just to be sure, do you only have one instance of Jira in the Cloud?  I just want to be sure the other system admin isn't connecting to a test instance vs the instance you are trying to add permissions for.

I hope that helps!

-Jimmy

[Yogesh Mude]

HI @Deprecated (AD) 

Welcome to the community!

Can I ask you..Is that you are trying to provide system admin access on the Jira cloud? or server?

He needs ALL DELETE ACCESS (projects/users/issues...everything).

If the user requires the above rights and if you are using Jira cloud then you need to provide product site admin.

If you are using the Jira server then instead of giving him Jira system admin rights ..provide Jira administrator rights .

[Deprecated (AD)]

Thanks for your response @Yogesh Mude 

I am using Jira Cloud, and I have given the user the jira administrator, site-admin, administrator permissions. Also have made the user an organization administrator, yet he cannot delete projects.

How can I transfer my ownership or copy my ownership permissions for him as well?

Thanks.