Implementing SSO with Atlassian Access

[Deleted user]

Hello,

We plan to implement SSO login with Atlassian access. Since I am new to Atlassian products I have questions about the configuration. We have an AD as idp.

1/ when I look in the admin portal I can see that the previous manager has created two organizations. In the first one our domain is verified and there are managed users. In the second one there is no users but it seems all the products are there with data.

Those organizations seem to be linked by managed users... Is it possible to have only one organization?

2/ In which organization should I implement SSO??

3/ When I try to verify the domain in the SAML configuration, there is an error saying that I have to delete the existing verified domain. I can delete it but what will happen then?

A lot of question but some help would appreciated since we are in production.

Thanks in advance

Franck

[Jimmy Seddon · Accepted solution]

Hi @Neil Livingstone,

Welcome to the community!

I think you are stuck with only a couple of options here:

1) You can sign up for a new Jira site, since you mentioned you are only in the testing phase that would automatically make you the Org Adin for the new site.

2) You would need to get Atlassian Support involved.  If the only Org Admin has left the company I think they are the only ones who can correct the issue.  You can contact them here: https://support.atlassian.com/contact/

Note: you may have issues contacting support without a valid subscription, if that's the case, post back here and I'll see if I can push on someone to give you a hand.

I hope that helps!

-Jimmy

[Neil Livingstone]

Thanks for your help Jimmy. I managed to get hold of the person that left our business and we added my account to the admins list.

[Isla D. Lewis]

Simply go to the setting and remove that person who leave the office and then make yourself as admin.

[Neil Livingstone]

Hi Isla, thanks for replying. Unfortunately I do not have site admin  permissions so i cannot delete the person who left the office. The only person with site admin is the person that left which leaves me a little stuck for options...