How to change the e-mail address of a user as a site admin?

[Hande Gökdel]

Hello,

I am a site admin and would like to change the e-mail address of a user

(her surname has changed).

How do I change the  e-mail address?

Thanks a lot.

[Soumyadeep Mandal - SaM]

Hi @Peter Weir ,

Please have a look at this documentation

https://confluence.atlassian.com/cloud/saml-single-sign-on-943953302.html

https://community.atlassian.com/t5/Atlassian-Access-questions/Single-Sign-On-Email-Domain-Change/qaq-p/1225925

Regards,

Soumyadeep

[Soumyadeep Mandal - SaM]

Hi @Peter Weir ,

Please have a look at this documentation

https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/atlassian-cloud-provisioning-tutorial

else you can contact Atlassian Team HERE

Regards,

Soumyadeep

[Peter Weir]

Okay we have made the change and its gone okay. We do however have a few users that we are getting errors in the User provisioning log saying the user already exists.

However, that email is not in the list of Managed accounts. The user exists in there but with a different email. However, that is claiming it is still managed so I can not amend them.

I can see in Azure Provisioning for the user their externalId and their id but that does not seem to link to a AtlassianID

Any ideas how to get around this?