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Enforce SSO and can't login anymore

julianhennig
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October 24, 2021
Hi Atlassian Support Team, 
unfortunatly I can't login anymore. I've configured SSO with Azure Active Directory but now I can't login anymore to the Admin Portal. 
I get the message: 
 
Hmm... we're having trouble logging you in. You'll need to talk to your organization admin - tell them we sent you, and that there appears to be an issue with the SAML public key used for your SAML single sign-on configuration.
 
I'm the organization admin but I can't change anything in the configuration as I'm not able to login. The only problem I can imagine is, that there is a space in public key I've added. 

Can you please help me?

1 answer

1 vote
Nic Brough -Adaptavist-
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November 21, 2022

It is possible to set up fake Atlassian accounts and use them to create maliciousl systems which can then send emails like the one you got.

If in doubt, forward the email to https://www.atlassian.com/trust/report-abuse (no need to write anything for them, just forward it in full).  Then ignore it.

Kangarooo
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November 25, 2022

But why fake account got some input sent to some other email, like mine?

Nic Brough -Adaptavist-
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November 25, 2022

Because you've got an email address that you have exposed out on the internet somewhere, or one of their 'bots has taken a good guess at a valid email address.

Like Steffen Opel [Utoolity] likes this

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