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Disable Trello Access and Enable "Customer Group" with an AD Group

Hannes
Contributor
March 23, 2021

Hi Guys!

Ok, what I want to do:

a) I want to add ALL employees as customers in Jira Service Management Cloud

b) The idea: Together with enabled SSO they should be able to create a ticket without a need to register or login into the portal.

 

What I thought about the solution is:

a) Create one 'BigGroup' in the AD with alle Employees

b) Sync the 'BigGroup' to Atlassian Access

c) Enable them as Customers in the specific project.

 

Now I have two problems with this:

1) I see the group synced from the AD, but I can not control the Group Access. How can I add the whole group as customers? Or isn't that possible? I want to prevent them to signup manually or login (together with enabled SSO).

Screenshot 1.PNG

2) Also I have noticed, some of thes users have used Trello once. I want to disable all this Trello Product Access as the will count against the bill. But I can not manage this here in the Directory:

Screenshot 2.PNG

How can I centrally disable Trello for a lot of users?

Thanks really a lot for your help here :)

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