Didn't receive verification email after change to new email

[Anisa Lera]

Hello, 

Happend the same to me with my coworker which I manage, I wanted to change her email to a new one but the verification email doesn't arrive to her. 

Could you please help me with this issue? 

Would really appreciate it, 

Best regards

[Daniel Ebers · Accepted solution]

Hi @Anita Duggan

apart from all valid thoughts about the account - it definitely make sense to check my.atlassian.com - as the message states the person is responsible at least for one Atlassian-related license for an on-premise product.

This is to make sure no license renewal will be missed (and such) in future.

Cheers,
Daniel

[Clark Everson]

Hi Anita,

Welcome to the community!

It usually isn't recommended to delete an account. By deleting an account, anywhere the persons name is will be removed, preventing future troubleshooting and in some cases fixing permissions.

The recommended thing to do would be to deactivate them. This way you won't be charged for them but it really can help prevent future issues: https://confluence.atlassian.com/cloud/deactivate-a-managed-account-961259517.html

Best,

Clark

[Anita Duggan]

Thanks for the quick response