Deactivate User

[Samuel Araiza]

https://www.atlassian.com/licensing/cloud#managingusersonyourmonthlysubscription-2

In the instructions to deactivate a user it says that in the top-right there should be an option to select Deactivate. I see "Remove User" but not "Deactivate." Are these one in the same? 

Furthermore, if the user has access to the site disabled, are they considered deactivated? Are we billed for users without site access?

Thanks.

[Bastian Stehmann · Accepted solution]

Hi @Suman Cherukuri ,

You could try the following while logged in with your personal account. 

1. Go to admin.atlassian.com and choose manage groups in the ... menu. Then check the site administrator group if your company email is included there. If not, add it.

2. In the menu on the top choose settings. Then administrators on the left side menu. Add your company email there.

With this steps, you should have complete administrative access with your company email. Try to log in with that email and test it. If everything works, you can remove your personal account in the same places.

[Suman Cherukuri]

Thank you @Bastian Stehmann

it worked like a charm.

--Suman