An account was created in our Atlassian cloud for a new staff member, however, when they try to reset their password they aren't receiving an email. Their email is: greg.xxxxx@tmaxxxxx.com Thanks

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Not receiving a reset password email

Connecting Jira Software Cloud and Atlassian Access with Keycloack

Hi everybody,

we use Jira Software Cloud here and want to integrate it with an existing Keycloack instance für SSO. In my opinion I need to use Atlassian Access as well.

Is it possible to integrate Keycloack and Atlassian Access? Has anyone done this yet?

Thanks for your support here!

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Hello Greg,

Welcome to Atlassian Community!

There was a bounce on your email address, that's why the notification was not being delivered:

550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [PU1APC01FT057.eop-APC01.prod.protection.outlook.com]

I removed this bounce and you should receive the reset password email now.

Please, give it a try and let us know how it goes.

Regards,
Angélica

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Thank you.

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Like • Angélica Luz likes this

Hi I'm not receiving the password reset email for this email id - [removed]

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Angélica we are facing the same issue. Can you please help?

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Connecting Jira Software Cloud and Atlassian Access with Keycloack

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