Cannot Re-add User

[Juergen]

I get the following error message after re-adding a user:

"We were unable to send any invites because one or more accounts you invited are deactivated. Remove these accounts from your invite and try again."

I added a user. Removed the user and tried to re-add the user. the user is not in my list of users, not in the list of invited users.

Any advice?

[Dave Meyer · Accepted solution]

@Wyatt Pegram verifying a domain and claiming accounts does not require an Access subscription, so if your evaluation for Access expired without you subscribing, the state of your managed accounts would not change and you would still retain the ability to administer them (including deactivate, delete, edit, etc).

[Wyatt Pegram]

@Dave Meyer so after claiming the accounts user are getting a popup in Trello for those accounts. Not bad but not great either, especially trying to figure this stuff out. Anyway, if we decide to not pursue a subscription with access or decide we don't want these users "managed" is there a way to undo the claiming accounts process? 

Specifically I want to know if a Trello user that hasn't logged in and seen the "Ypu are now managed by" popup, will they still see this and/or will the see anything indicating they are no longer being managed?

[Dave Meyer]

@Wyatt Pegram this message is triggered based on the fact that by claiming the domain, you as an administrator now have control over these users' accounts.

Users will not see the popup if their account is not managed. Their account would no longer be managed if you remove the domain claim.

The presence of an Access subscription does not affect this one way or another.