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Bulk Update Email Addresses for Managed Accounts in Jira Cloud

Deleted user
October 21, 2020

I am having a difficult time figuring out how to change/update my user's email addresses to match our new email-naming scheme.

We changed our business emails and I am looking to update our Jira logins to match the business email change as well. Right now, I have everything setup via Managed Accounts for the previous domain (@example1.com) but I want to see if it's possible to bulk change everyone's email accounts to @example2.com while retaining all other information. (so that my people don't have to worry about remembering multiple email addresses to login with across different softwares).

Is this doable?

1 answer

1 accepted

1 vote
Answer accepted
Hector Menchaca
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 9, 2023

Hello @artak.amiraghyan ,

Welcome to the Atlassian Community!

Yeah, in this case, if all your users including you or all the admins are in the Enforced SSO policy and something fails they yeah you would lose access and you will need to contact Atlassian support in order to help you.

That's why we recommend to always leave an admin user out of the Enforced SSO policy in order to be able to access in case something fails.

 

Regards,

Thanks!

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