Atlassian Okta Integration

[Sue Wilson]

We have Atlassian Access.  We've claimed our domain & users. We are now attempting to configure SSO via Okta and are running into issues.

We need 3 tiles - 1. Jira/Confluence, 2. JSM, 3. Portal bookmark

Tile 1 is configured as SAML - only IT assigned

Tile 2 is configured as SWA - only IT assigned

Tile 3 was changed to SWA, then SAML, however the original bookmark AND SWA configurations were saved, NOT deleted.  The active set up was configured as SAML and users from our "All Users" group were pushed & assigned.

IT Manager does NOT want us to use anything other than the bookmark and asked me to remove the SAML configuration.  When I deactivated it, the users ALL lost access to ALL Atlassian products AND the "All Users" group is no longer in Atlassian Admin.  To fix the no access issue, I re-activated the SAML connection.  All users were re-activated, HOWEVER, the Group will not re-push to Atlassian Admin and is throwing push errors.  

Does anyone know the best way to reconfigure without breaking access AND in a way that using the 3 tile approach works.  We are using this approach to segregate users based on the access they are allowed so we can assign tiles as needed and use provisioning down the road.

[Angélica Luz · Accepted solution]

Hi Lukas,

As per your screenshot, they are using the Jira URL to login, but as they have only Confluence access they need to add /wiki on the URL (myinstance.atlassian.net/wiki) so they will be redirected directly to Confluence.
Please, give it a try and let us know how it goes.

Regards,
Angélica

[Deleted user]

Yes, that has been the workaround so far. I wanted to know if there was an automatic redirect.

This works fine with us.

Thanks, Angélica!