Atlassian Access just for half the users of my Confluence cloud

[David A.]

Hi, I ve a question about the Atlassian Access licensing.

We currently have a Confluence Cloud with 100 licenses , of which 60 belong to the internal directory *@domain.com but another 40 are external users (@xxx.es)

we are thinking of acquiring Atlassian access and I have the doubt with 40 users outside my domain and azure AD. Is it possible to combine Atlassian Access with normal access (external users)?

1.- External user (40)  will be able to continue accessing directly to Confluence? without Atlassian Access license.                         

2.- ¿Would the license be for 60 user?

It is not possible and the Atlassian Access license must be for the 100 users

Best regards 

[Daniel Eads]

Hi @Phillip Bagwell , welcome to the Community.

I've opened a support request on your behalf using the email address you listed, and for your privacy I've also edited the email out of your post. You should receive a confirmation email at that address shortly that an issue has been opened with our support team about resetting the SAML configuration for your Atlassian Access org.

Cheers,
Daniel | Atlassian Community Support