Altassian sso failed

[sj l]

We accessed the altassian sso login, and only one of the hundreds of users reported this error. We tried to delete this user and add it back to altassian. But in the end this error was reported. Somebody can help?

[Narmada Jayasankar]

Hi Dylan,

You are correct, we do not support logout through SAML. To ensure that your users are logged out of Atlassian after a period of inactivity, you can configure their idle session duration. 

Thanks,

Narmada Jayasankar

Lead Product Manager, Atlassian Access

[ADyPo]

Hi Narmada,

Thank you for the answer.

The problem is that logging out of Atlassian will not disconnect the session from the IDP, so it won't ask again for the user's credentials (and it won't connect to another account) when trying to re-login.

Unfortunately, I can't find a workaround with the identity provider.

The only solution is to logout on both side, manually... I don't know how the client will react to this.

Kind regards,

Dylan