After trying to get SAML single sign-on to work with Azure AD I can't login anymore

[Tom Horton]

I was trying to configure Azure AD and Atlassian cloud for SAML single sign-on and I thought it configured correctly. But I may have configured two tenants.

When I try to login as an Atlassian administrator I get the following error:

Request Id: daa2afe1-b25c-458f-8def-de39110a0300

Correlation Id: 534761d7-b271-4245-b857-a2fcdfda7877

Timestamp: 2020-04-07T00:25:32Z

Message: AADSTS700016: Application with identifier 'https://auth.atlassian.com/saml/ceffa91e-a55e-4ab4-b185-60119714b336' was not found in the directory 'c8a43e29-f09d-477a-8567-335b11f6596a'. This can happen if the application has not been installed by the administrator of the tenant or consented to by any user in the tenant. You may have sent your authentication request to the wrong tenant.

I can't login to Support to request help, so I'm hoping a support person in the community will help me out. I need to get this resolved as soon as possible since none of our users can login.

Thanks!

[Daniel Eads]

Hi @hwigyum ,

I can see that one email address on your site (the same one you used to log in here) bounced back to our mail system and was temporarily prevented from getting more mail. I've cleared the block from our system. If your organization's mail server throws the same error again, it's possible that our mail system will pause sending mail a second time. The error we received was:

550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces.

This often happens if either there was a typo in the email (as stated in the error) or if the Atlassian account was created before the mail server finished creating the mailbox with that address - for example if this was for a new employee and the mailbox creation took longer (or was started after) than the Atlassian account setup.

I hope this helps clarify things - please let me know if the invitation email is delivered successfully when you retry now!

Cheers,
Daniel | Atlassian Support 

[Prince Nyeche]

Hi @hwigyum 

For Cloud users, contact Atlassian Support if your email doesn't receive an invitation. Ensure you have enough license count as well.

[James]

Thank you to reply. 

My license count not enough. I have 1 free license count.

So, I try to another email account and then receive invitation email well. 

My email account have problem? but there is no block policy.

[Prince Nyeche]

please reach out to Atlassian support to help unblock it.