Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Problem with SSO with Azure AD

Getting error below, tried to setup for the first time last night and I think I stuffed up something.


AADSTS700016: Application with identifier '' was not found in the directory '1b7e008e-8d66-427b-9e8a-a91aa2d75bcb'. This can happen if the application has not been installed by the administrator of the tenant or consented to by any user in the tenant. You may have sent your authentication request to the wrong tenant.

I can't login to create a support ticket, anyone able to assist.



1 answer

Atlassian recommend to have an org admin user account other than the domain account to recover such issues if any thing goes wrong with SSO. 


What happens in your case is the directory id is wrong on Azure Side , please update the Atlassian url with correct directory id on Azure SSO configuration .


Update Azure with this url "'"   


8-5-2020 9-10-57 AM.png

Somehow we ended up with Two AppRegistrations in Azure, looks like one got deleted. Basically I think we need to start again.


Any idea on how to do that?



On Azure side , if you have two applications delete one of them and update the right directory id on the other one 

Too late, all deleted. Trying to recover with powershell

Then the only way is, please create the support ticket to atlassian and request them to disable the SSO on your instance.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Access

Atlassian Access Demo Q&A Recap

Hi Community! Thank you to all who joined our ongoing monthly Atlassian Access demo! We have an engaging group of attendees who asked many great questions. I’ll share a recap of frequently ask...

1,175 views 4 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you