Override the Atlassian access SSO

[joang-mediastream]

Hi,

We've configured the SSO for atlassian to validate against an Azure AD, but there was some kind of miss-configuration.

Now, we can't log into our atlassian accounts (managed by Azure AD), so we can't change the configuration or disable it.

Any ideas?

[Rodrigo B. · Accepted solution]

Hello @joang-mediastream,

Welcome to the Atlassian community!

Your case is more related to support than to community, so if you are still experiencing the problem, please reach out to our channel at support.atlassian.com.

But not to leave you hanging, you can use the "Can't log in?" feature from the Atlassian ID authentication page, you should receive a secure direct log in link via email and regain access to disable the SAML configuration.

You can also see more information on our SAML documentation:

• SAML Single sign-on - Troubleshoot your SAML configuration

I hope this helps!

Best regards,

Rodrigo Becker
Atlassian Cloud Support

[joang-mediastream]

Hi @Rodrigo B.,

I've opened a ticket and the support team removed the SSO config, so now I can access the account and fixed the SSO.

for the record, trying the "Can't log in?" feature let's me access my profile (that's how I could contact support and post here), but doesn't grant me access to manage the atlassian products.

Regards,

Joan Gargallo