I'm experiencing a problem on Jira Service Desk (Cloud version). I'm the Org & site admin for my organization and I have to change it to another user.
I've seen solutions for Jira Software but not for Service Desk and I don´t know what can I do.
Could you please help me?
Thanks in advance!
@Cristina Roldán , If I understand your concern correctly, you want to add another user as an Org + Site admin to your Jira instance. Jira service desk is one of the product you have on your site/org. Org/Site admin access is not product specific.
You can follow these steps to add another user as an Org admin.
Also, adding a user as an Org admin will automatically give the site privileges as well.
Hope it helps.
sorry for the delay.
Maybe I am a bit dummy 'cause I don´t see the options you told me, at least I don´t see them for Jira Service Desk
I attach you a screenshot of what I see on the users screen, maybe it can help to understand why I don't see these options to change the Org&Site admin.
Thanks for the interest Romel, I appreciate it.
@Cristina Roldán your screenshot helps. You're on the "Products" tab but You need to click on the "Settings" tab on the far right. Once you click you'll see "Administrators" on the left panel. Click that and you can add new Org admins from there.
As I said, an org admin is not product (JSD, Jira software etc) specific but at an Organization level. So it shouldn't matter what products you have on your site, you can control all that.
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