The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
The group push feature was working fine before. However, during the renewal of license with Atlasssian, the Atlassian Access was turned off ( accidentally by Atlassian) disabling SSO and API Integration with Okta. Once the feature was turned on, the SSO piece worked as normal without having to reconfigure. However, the API Credentials failed, not allowing user provisioning and needed to be updated. After the credentials were updated, there are bunch of Groups throwing error without any description on the Okta side. When a new user is added to the group, the user can SSO in Atlassian Jira but is not part of the groups, or does not see the project board as there is a Group Error preventing correct sync. Any idea on how to resolve this issue ?
Hi Thapa,
I assume you are using SCIM user provisioning to push the groups from OKTA to Atlassian. If so, you will need to reconfigure SCIM when Atlassian Access is turned off and turned back on.
If this doesn't help, please file a support ticket so that our support team can help.
Thanks,
Narmada Jayasankar
Lead Product Manager, Atlassian Access
How do you reconfigure a SCIM when there are two SCIM directories. Prior to the disruption, we had a SCIM directory. Then, looks like a new SCIM directory was created, with fresh sets of API credentials for Okta after the Atlassian access got turned back on. There is no sign of old directory under Directory. However, There are two groups: All members for directory - <directory_id> each tied to separate Directory ID. there a way to merge those two SCIM directories ? Also, do you mean regenerate a new API credentials for the old directory when you say "reconfigure SCIM"? How is that possible when there is only 1 Directory listed under Directory tab.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Community! Thank you to all who joined our ongoing monthly Atlassian Access demo! We have an engaging group of attendees who asked many great questions. I’ll share a recap of frequently ask...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.