Hi @Benjamin Schulz , welcome to the community and thanks for your question.
I would suggest for you to start using a Jira Software, or if you have Jira Service Management, even better, to manage these requests.
Jira Software Management workflows allow for the possibility to introduce an approval step - Add an approval step to a workflow | Jira Service Management Cloud | Atlassian Support
If you don't have JSM, you can also implement an approval process in your workflow using the workaround described here (or something similar tailored to fit your requirements)- Solved: How do I add an approval to a Jira software projec... (atlassian.com)
Robin Flood's suggestion is one way to go about it, and as he mentioned you can also make use of the default conditions on your workflow to get this function.
1. Create a project role called approver and set the role to those who will approve the requests.
2. Put in a status called approval in your WF.
3. Put a condition on the outgoing transition from approval status called "User is in project Role" that restricts the transition to those in the role "Approver". This is a built-in condition, so no need of plug-ins.
That way only the approvers will be able to transition the issue.
Hope this helps!
Then, from within the workflow, you can also create a custom event which is triggered by the transition, and then in the Notification Scheme, you could create a custom message to notify the end user. As I said, the process for Jira Software is a bit more complex to set up but I think it could still work.
Please give your feedback to my suggestion and we can try to understand if this solution could work for you, or, if not, how to try to help you better.
Cheers
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.