Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Notifications to email address other than one associated with managed account

I've searched but have not found anything indicating this is possible.

Q: Is it possible to configure a managed user's notifications to go to an e-mail address other than the one associated with the managed account?

We do not wish to change the account email address and break the SAML but we also do not wish for notifications to be sent to the address associated with the IDP account. Reason is they are not valid email addresses, they're just the UPN we use for users to login. 


1 answer

1 accepted

0 votes
Answer accepted
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 28, 2021

Hello @pdeer,

Thank you for reaching out to Atlassian Community!

Checking the details of your account, I was able to find the Cloud URL and your email address with the verified domain.

On our tools, it shows that some Confluence notifications failed to be delivered due to the errors:

554 5.7.1 [internal] recipient address was suppressed due to customer policy

550 5.4.1 Recipient address rejected: Access denied. AS({hex}) []

Just to make sure I understood, the email address that you are using on Jira and Confluence are not real email addresses, you can’t access the inbox, is that correct?

For users to be able to receive notifications from Jira and Confluence, it’s necessary to have a license and use an email address that is accessible. 

A workaround would be to use an automation rule to send an email to a real address, but then, it’s necessary to add If/Else to send an email for each user depending on the reporter, for example.

When: Issue commented

If: matches reporter =

Then: Send email to 

There are also some add-ons that allow sending emails to external domains/emails, like Email this issueNotification Assistant for Jira - Email, and Enterprise Mail Handler for Jira (JEMH)

Hope this helps!

If you have any other questions regarding this matter, please let us know.

Kind regards,

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events