Not seeing my other products (confluence. Jira) under the access admin/products page

[James Ross]

Have started a trial license of Atlassian Access, which is not showing our other subscribed products. The users of our site which use these products are shown though.

[Prince Nyeche]

Hi @James Ross 

Welcome to community! Are all the products you have subscribed to under the same organization? If yes you should see this under "Products" overhead menu from your admin hub.

[James Ross]

Hi Prince. That's the problem - the products of my organization are not being listed under the "Products" menu, just Atlassian Access. They are shown under the "Product Access" in the main administration page.

[Prince Nyeche]

Hey @James Ross 

Most probably you're using different organization or it could be something else such as your user can't view the contents of that page (I doubt this might be the case though). You should see the below when you click on "Products".

Please can you show a visual of what you see from your end? Also block out your Org / Instance details before uploading an image.

[James Ross]

Screen shots of two different admin screens, for the same organisation.

Although one org has a capitalized 1st letter, the other not.

Note the same number of users though (the extra two in confluence are for two non-company domain accounts).

[James Ross]

Screen upload doesn't seem to be working.

Have renamed org names so both now identical lwr case 1st letter - no change

[James Ross]

screen shots

[Prince Nyeche]

Hey @James Ross 

Did you try to post some screenshots? Can't see any!

[James Ross]

It is not allowing me to - on publish asks me to reload site

[James Ross]

I'll try again