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New org admin cannot access org


I added another Org admin to our org. When she attempts to access the admin page she is notified that she needs to create a new org.

She attempted to add an org (with the same name), and is now stuck in the domain creation process (which I already did for our org), and cannot cancel it. 

She can still access all of the applications and appears in the in the users list as a site and org admin.

Any ideas what is causing this strand behavior?




1 answer

0 votes
Pramodh M
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 20, 2022

Hi @gilf 

Did you try asking the user to navigate to and see if the user can find your organization name?

Also, make sure to add the user to site-admins group


This is what she sees:

2022-02-21 11_40_54-Screen Shot 2022-02-21 at 10.23.25.png

Whereas what I see is

2022-02-21 11_43_43-Window.png

In the user list we are both site and org admins:

2022-02-21 11_46_04-Window.png

It is as if she has a different organization with the same name.

She can, however access all of our applications (Jira, Confluence, etc), only not the admin area.

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