Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

New Users are not in the list of managed accounts

Hi community,

just one short question. We have an organization and a verified domain. There are already some managed accounts but if I add a new account it's not appearing in managed accounts. They do just appear in website administrators users. 

Why? Their e-mail addresses are from the same verivied domain.

Best regards,

Chris

1 answer

1 accepted

0 votes
Answer accepted

Hello Christian and welcome to Atlassian Community!

When a new account is created on the instance, even using an email from a verified domain, this email must be also be verified.

To verify the account, please ask the user to perform the following:

  • Access https://id.atlassian.com and click on 'Can't log in?' link
  • Type the email address to send the recovery link
  • User should open the recovery link and try to log in

Once done, the account should be listed on your Managed Accounts list.

Please, give it a try and let us know how it goes.

Regards,
Angélica

Hi Angelica,

thanks for the answer. Yes indeed, it worked. It's not quite handsome and I couldn't find the process in any documentation.

I would expect the domain admin should be able also to change User settings (at least displayname) even if the user has never logged in yet.

Thanks and best regards,

Christian

Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Atlassian Access

We're launching improved navigation for admins

Hi Atlassian Community, My name is Avni Barman and I am a Product Manager on the Atlassian Access team! One of my top priorities is to help make the administrator's life easier through improved pro...

642 views 0 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you