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New Provisioned Users Not Receiving Welcome Emails

Chris Clay
Chris Clay May 10, 2022

Hi,

We've recently configured our instance of Atlassian Access with Azure AD User Provisioning using the following article:

 

https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/atlassian-cloud-provisioning-tutorial

 

Users are added into the user management with success, however an automatic invite\welcome email isn't set. Instead, for a user to receive their invite we need to go to User Management and click resend invite on the user's profile for them to receive the notification. 

Should it be possible for any newly provisioned users to receive an automatic invite\welcome email? If so, is there a setting which controls this? Or something else we need to configure?

Thanks,

Chris

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