Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

My colleague don't received a reset password email. Edited

Hello,

My colleague (Younes) don't received a reset password email. His login is [Removed by moderators]

He's completely blocked cause he can't achieve his tasks.

 

Thank you in advance.

2 answers

0 votes
Prince Nyeche Community Leader Oct 27, 2020

Hi @francois-xavier.tjonchengon-ext 

Please reach out to Atlassian support so they can assist you. since the reset email doesn't come through probably the email address is blocked.

0 votes

Hello @francois-xavier.tjonchengon-ext,

Welcome to Atlassian Community!

Searching for the email that you mentioned, I didn't find any blocks or bounces on your side. Then, searching by domain I found many addresses that had the following suppression:

550: 550 #5.1.0 Address rejected.

I removed those bounces and if someone else was facing issues with notifications, it should be working now.

Also, I saw that Younes was able to log in today. 

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Atlassian Access

We're launching improved navigation for admins

Hi Atlassian Community, My name is Avni Barman and I am a Product Manager on the Atlassian Access team! One of my top priorities is to help make the administrator's life easier through improved pro...

920 views 1 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you