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Migrate cloud user to a verified domain


We use Jira Cloud products. We have recently verified our domain in Atlassian Access.

We have around 200 active users from different domains (eg., We would like to retain user account profile and user history rather than creating a new account for every user. 

1) Is there any possibility to transfer users from unverified domains (e.g to our domain?

2) Is there any possibility to transfer users from other verified domain to our domain?

We can ask our users to perform an action (e.g changing email on their account), but we would like to avoid that.

1 answer

1 vote
Sanjen Bariki
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Nov 14, 2023

Hi @natalia_daraszkiewicz ,


Welcome to atlassian community!

yes, 2nd option is possible But I would like to suggest, Kindly raise a support ticket to atlassian team to get the information in details.

Atlassian user managemnet team will help you better than us to move the user and restriction.




Hit the answer button If it helps you😊

Hi Sanjen,
Let me just clarify: Is it possible even if the verified domain is not OUR verified domain? 

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