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Migrate Customer to Atlassian Account

Edited
bcrean
bcrean Jul 22, 2020

Are you able to migrate a portal account to an already existing atlassian account?

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 23, 2020

Hello @bcrean,

Thank you for reaching out to Atlassian Community!

Yes, if a customer already has an Atlassian account, when migrating their account it will just make them an internal user and also, for them to be able to access their tickets that they opened when they were customers.

If they have both a customer and an internal account on your site, the migration will merge the accounts. The customer account will be set as inactive and all the tickets created by them, comments, and any other history will be migrated to the internal account.

Regards,
Angélica

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bcrean
bcrean Jul 23, 2020

Fantastic! Thanks for the quick response

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