Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Microsoft SAML SSO Failing due to Invalid Email Domain - URGENT LOCKED OUT

Hi,

 

We are now completely locked out of Atlassian cloud - no one can login & it appears there is 0 support available from Atlassian, which seems crazy to me.

 

Domain was verified successfully & users in domain were imported as managed users.

Everything SAML related on the microsoft side succeeds, it is just atlassian that doesn't like it for some reason.

I have hundreds of users that can now not access - can anyone assist at all? Or does anyone have a phone number for Atlassian support??

 

Thanks

1 answer

0 votes

Hi Jonny,

Did you file a support ticket? If so, can you pass me your support ticket id?

Narmada Jayasankar

Lead Product Manager, Atlassian Access

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Atlassian Access

See Atlassian Access in action - Live Demo

Did you know Atlassian Access offers more than SAML single sign-on for Atlassian cloud products, like Jira and Confluence? Whether you're just starting to plan for your organization or in the pr...

105 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you