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Microsoft SAML SSO Failing due to Invalid Email Domain - URGENT LOCKED OUT

Jonny Blacknell December 1, 2020



We are now completely locked out of Atlassian cloud - no one can login & it appears there is 0 support available from Atlassian, which seems crazy to me.


Domain was verified successfully & users in domain were imported as managed users.

Everything SAML related on the microsoft side succeeds, it is just atlassian that doesn't like it for some reason.

I have hundreds of users that can now not access - can anyone assist at all? Or does anyone have a phone number for Atlassian support??



1 answer

0 votes
Narmada Jayasankar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 7, 2020

Hi Jonny,

Did you file a support ticket? If so, can you pass me your support ticket id?

Narmada Jayasankar

Lead Product Manager, Atlassian Access

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