I am an ADMIN of Confluence Cloud and I am experiencing an issue wiht an user.
He is a managed user, from a recognized domain, and he should be connecting to Confluence WIKI Cloud with SSO.
I see him in the system, belonging to groups, and in the list of managed accounts. So gor em he has all accesses.
But when he tries to connect, he has an error:
From Print Screen he send me, the error says:
The email adress you entered can not be used to log in here. Try logging in from id.atlassian.com or check your email adress with your organization admin.
I am the admin adress and I do not see anything wrong with his email.
I have the impression that he blocked his account, but I do not understand how.
Can you please help ?
Hello @Iuliana Burgi Jurj,
Thank you for reaching out to Atlassian Community!
I saw that you created a ticket with our support related to the same question and they are already helping you with this request, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let's focus on the ticket instead.
Once the ticket is resolved, feel free to share the resolution with us to help other community members that may have the same issue.
Hi Atlassian Community, My name is Avni Barman and I am a Product Manager on the Atlassian Access team! One of my top priorities is to help make the administrator's life easier through improved pro...
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