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I need to configure a Jira Service Management in the Cloud where there are two groups of agents. Some login against their own Microsoft 365 tenants and the other against their Google accounts. In both cases MFA is required.
Is it possible with Atlassian Access?
Thank you for reaching out to Atlassian Community!
When using Atlassian access, after verifying the domains, you can enforce Two-step verification.
Users can also enable 2FA on their profile as well without any cost, but in case you need to make sure everyone will use it, then it will be necessary to use Atlassian access, but note that it’s not recommended to enforce for users that use Google to log in.
For more details, please check the documentation below:
Two-step verification and Google or SAML SSO
Users who log in to your Atlassian cloud products with Google or SAML single sign-on don't see Atlassian two-step verification. We recommend that you use Google's or your identity provider's equivalent instead.
Our rationale for this is that using Google or a SAML provider to log in with is choosing a non-Atlassian identity provider and we therefore believe that it's best to complete your entire login with the one provider, including using that provider's two-factor authentication (2FA) solution.
If you have any other questions regarding this matter, please let us know.