Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements


  • Give kudos
  • My kudos


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Login failure on

I'm correctly log in (icon with my information on top of the page) but cannot open support ticket (same situation since 24h)

Are anybody facing same issue? 


"Support Service Connection Issue

There may be an issue reaching our backend service. This could result in your form submission failing to create a support ticket."

1 answer

0 votes

Hi Elodie,

Thank you for reaching out to Atlassian Community!

Just for us to better understand and help you with this issue, can you please let us know if this error appears after you fill a field in the form or it shows after you click “Contact support”?

Have you tested using another browser?

Our last incident was on September 27 and since then our portal is working normally, so please test using another browser or incognito mode to make sure there is nothing blocking the ticket from being created.


Edge, chrome and IE failed. 

Chrome version Version 77.0.3865.90 (Build officiel) (64 bits)


The issue happened as soon as I display the contact support form 

Can you please try to login to our customer portal?

I solve the issue via using a private session on my navigator. 

Seems to have a persistant corrupt cookie somewhere... even if I try to logout and login again on a "normal" session...

Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Access

We're launching improved navigation for admins

Hi Atlassian Community, My name is Avni Barman and I am a Product Manager on the Atlassian Access team! One of my top priorities is to help make the administrator's life easier through improved pro...

681 views 0 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you