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Locked Out After SSO Misconfiguration [Atlassian Access]

So... first off, shame on me for not reading instructions and not properly testing. This is from a separate account.

Unfortunately, in my rush to test SAML configuration, I didn't setup a user outside of SSO or leave a window open with an open session.

I then configured SSO incorrectly, and have now locked myself out of all Atlasssian cloud services, including support. Those few who had support access are also locked out.

Any ideas?

4 answers

PLEASE DELETE

0 votes
Dave Meyer Atlassian Team Nov 09, 2022

@Stephan Salat you should be able to create a support request with a separate Atlassian account (like a personal email) and our support team can help you.

0 votes
Sandy Atlassian Team May 14, 2021

Hey @I Broke It , if you ever find that you need to test SAML in the future, you can set up a separate authentication policy specifically to test SAML before rolling out to the wider organization. More information can be found here in the Access product guide. Hope this helps!

@Sandy I have a similar issue and I am unable to login with my company account to even raise a support ticket. Can I get assistance from your team to regain access to our JIRA?

Thanks,
Ani

Sandy Atlassian Team Sep 08, 2021

Hey @Aniruddha Mallik _Ani_ , just use that account you're currently logged in with to raise the support ticket. The team will help you out!

0 votes
Dave Meyer Atlassian Team Jun 14, 2020

Hi @I Broke It ,

Just create a support request (you can use the account you used to post this question) and our support team can help you out.

@Dave Meyer  I have a similar issue and I am unable to login with my company account to even raise a support ticket. Can I get assistance from your team to regain access to our JIRA?

Thanks,
Ani

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