Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,554,975
Community Members
 
Community Events
184
Community Groups

Jira invitation not being delivered

Judith Eguía
Judith Eguía Jul 02, 2020

Hello!


I was wondering if you could assist me. We manage a service desk within Jira but when we send the invitation to some clients, they do nor receive it (via email), and seems there is no issue with their firewall and have searched on their entire emails.
I was reading on other inquiries made that they might be blocked, could this be our case?

Best regards,

Judith Eguia

Answer
Watch
Like Be the first to like this
424 views

1 answer

0 votes
Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 03, 2020

Hello Judith,

Welcome to Atlassian Community!

Checking on our tools, I found that there were bounces on 67 different email addresses from your domain.

I removed those bounces and they should receive the notifications now.

If the emails are not from the same domain as your email, then the only way for us to check is if you share it with us here. Since Community is public, we understand if you don't share this information here. If that's the case, you can ask your site administrator to create a ticket on support.atlassian.com/contact, so it will be restricted and you can share the affected email addresses.

Regards,
Angélica

Reply

Suggest an answer

Log in or Sign up to answer
Identity Manager
Atlassian Access
TAGS
AUG Leaders

Atlassian Community Events

See all events