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Jira cloud and native way to use Keycloak ?

Nicolas PR July 27, 2022

Hi there,

I'm concern by the end of life of Jira server which we use with the Jira Enterprise SSO with Keycloak app to allow our customers to connect throught custom sso.

Preparing the migration from Server to Jira Cloud, I would like to know:
1 - if there is a native way to use our Keycloak with Jira cloud (and respectively  confluence cloud)
2 - if no, what would be the cloud's remplacement of the Jira Enterprise SSO with Keycloak  app (I heard about mini-orange ?)


1 answer

0 votes
Aditya_miniOrange July 29, 2022

Hi @Nicolas PR 

Yes, there is a native way to use Keycloak with Jira Cloud. Atlassian Access provides support for SSO and enables you to configure basic SSO (Keycloak). But, there are some limitations to it, due to which it isn't capable of fulfilling complex SSO use cases, multiple IDPs, domain-based mapping, department-based login, etc.

This is where miniOrange comes into the picture to support those use cases that Atlassian Access alone cannot fulfill.

Some use cases include support for protocols other than SAML, multiple IDPs, domain mapping, department-based login, signed requests, and responses. Check out this video for detailed information.

Please reach out to us for more details at  I'll surely assist you in the best possible manner. 



PS: I work for miniOrange, one of the top SSO vendors on Atlassian Marketplace.

Nicolas PR June 9, 2023

Hello, thank you @Aditya_miniOrange for your response.
After researching the Access solution a bit, I have a question.

Our only users/connexions are:

  • Jira Software and JSM agents who connect to Jira and Confluence
  • Our JSM customers who connect to JSM front (and also to Confluence via the JSM/Confluence "space's interapp-link")

On the Cloud instances, would using only the miniOrange add-ons (on Confluence and Jira) be sufficient to satisfy the above-mentioned connections? without using access


Aditya_miniOrange June 23, 2023

Hi @Nicolas PR 

You would need to have Atlassian Access to satisfy your use case of connecting Keycloak with Atlassian Cloud for SSO.

Although to provide SSO to JSM Customers on cloud we have a solution - SSO Integration with Helpdesks

Let me know if you would be interested in exploring our solution. You can reach out to us at or raise a ticket from here to get a demo of the same. 

I'll surely assist you in the best possible manner. 



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