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I want to sync immediate supervisor information from Windows AD using ADFS to Jira Service Desk (JSD).
Right now, Atlassian access and JSD has a limitation. Both cannot support option to store supervisor.
I'm exploring different options:
Is it a good approach and doable? Is there any other better approach or workaround available? Please share your ideas.
You're right - currently the SCIM provisioning done by Atlassian Access doesn't include a supervisor/manager field or attribute. We have a feature request open for that, which you can view and vote on here: ACCESS-822
Taking a look at apps on the Atlassian Marketplace however, there are a few options that might fill the gap.
I hope this provides you some consideration on getting the supervisor information in Jira!