Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

JSD Cloud and ADFS integration using Atlassian Access

Dear Experts,

I want to sync immediate supervisor information from Windows AD using ADFS to Jira Service Desk (JSD).

Right now, Atlassian access and JSD has a limitation. Both cannot support option to store supervisor. 

I'm exploring different options:

  1. Use Access to bring all Users in JSD (via Script Runner or Access)
  2. Using script runner, create an API to get the specific user supervisor at runtime (Script runner)

Is it a good approach and doable? Is there any other better approach or workaround available? Please share your ideas.


Thank you


1 answer

1 accepted

0 votes
Answer accepted
Daniel Eads Atlassian Team Mar 20, 2020

Hi Muhammad,

You're right - currently the SCIM provisioning done by Atlassian Access doesn't include a supervisor/manager field or attribute. We have a feature request open for that, which you can view and vote on here: ACCESS-822 

Taking a look at apps on the Atlassian Marketplace however, there are a few options that might fill the gap.

  • Project Team for Jira Cloud sets custom fields on profiles that are in line with your requirements. By the looks of things, you must set these values manually in Jira (the app does not provide a sync functionality) or potentially you could update the field values through Jira's REST API.
  • Enhanced User Profile for Jira adds custom fields as well, except it also provides CSV file import functionality to set the details on user's profiles.
  • External Data for Jira Fields doesn't add the additional profile functionality, but it does provide a way to sync data into Jira easily. Used in combination with one of the other apps, you could add the additional custom fields and have them sync on a schedule.

I hope this provides you some consideration on getting the supervisor information in Jira!


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Access

Atlassian Access Demo Q&A Recap

Hi Community! Thank you to all who joined our ongoing monthly Atlassian Access demo! We have an engaging group of attendees who asked many great questions. I’ll share a recap of frequently ask...

1,108 views 2 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you