Hi Atlassian Community,
I'm having issues with this process and I've got no idea what's going on.
Here are the steps I'm following:
1. Disconnecting G-Suite: https://community.atlassian.com/t5/Atlassian-Account-articles/Migrating-from-G-Suite-to-other-Identity-Providers-Okta-Azure-AD/ba-p/1275211
2. Verify domain and claim accounts (on a Atlassian Access trial): https://confluence.atlassian.com/cloud/verify-a-domain-for-your-organization-873871234.html
3. Setup SAML: https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/atlassian-cloud-tutorial
I disconnect G-Suite fine, I verified our domain fine (GoDaddy) but when I try to claim accounts there are none to claim. All the users in our tenant have the same domain address that I've verified. The only strange thing is when I verify a domain I have to type in the full address, ie www.domain.com rather than domain.com. This shouldn't make a difference right? I've triple checked my TXT entries (using @ as name).
Hi @jason.chau ,
Is there a reason you need to add the "www." part of your domain in order to get it to verify? I think this is the root of the problem. We're typically looking for the root of the domain as it shows up in an email address. So if your users have email addresses like firstname.lastname@example.org, then you would want to verify acme.com.
If you continue to run into problems, you might want to reach out to Atlassian Support for a deeper technical investigation of why you might be running into a domain claim problem.