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Is there a license cost for users provisioned in Atlassian Access without product access

Hi All,

I'd like to use the new User Provisioning feature for syncing our OneLogin users into Atlassian. The users do not need access to any product, they just need an Atlassian account so they can connect to the service desk knowledge base via SAML.

Is there a license cost for provisioned users who have NO product access?



1 answer

1 accepted

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Answer accepted
Belto Atlassian Team Nov 07, 2018

Users who do not have product access won't be counted towards the licensed users.

As agents, without having product access they won't have access to the knowledge base.

As customers (portal user), they do not require product access and are able to access the knowledge base if configured that way in the Project settings.

Thanks for the quick reply Belto.

So essentially there is no cost for provisioning, only for product access?

Here's the relevant ticket related to the Provisioning feature.

Belto Atlassian Team Nov 07, 2018

That is correct James ;). Only licensed users (users with product access) are counted and billed.

Like James Thompson likes this

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