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Idle Time Out Settting

Bob Sochacki September 16, 2020

Has anyone successfully seen the idle time out setting work?  We have managed accounts and using Azure AD SSO integration.  We recently set idle time at 8 hours.  I exit Jira at the end of the day and come in the morning and I am still logged in.   I queried about 10 users and they are not getting logged out either.  

 

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Jimmy Seddon
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 16, 2020

Hi @Bob Sochacki,

We are also using Azure AD with SSO enabled, to be honest I haven't tried this myself, we use the default of 30 days.  I have no problems setting this to 4 hours, exiting when I'm done tonight letting you know what happens tomorrow morning when I try to login.

Stay tuned I'll get back to you on this one.

-Jimmy

Bob Sochacki September 17, 2020

Thanks!

Jimmy Seddon
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 17, 2020

Hi @Bob Sochacki,

Ok so I changed the idle timeout setting, I exited Jira to reset my session duration, then I logged back in.  I left that overnight and when I reloaded my view this morning I was required to log back in.  So I would say this is working correctly.

It's worth noting that my browser regularly asks if I want to stay signed in when I'm logging in into my Azure AD account and I always say no, is it possible that you have said yes to this and that is why you aren't seeing your session expire?

Just a thought.  From here you might need to open a support request to see what's going on behind the scenes.

Sorry I can't offer much more help than that.

-Jimmy

Bob Sochacki September 18, 2020

Hi @Jimmy Seddon  did you close your browser when you tested this or just close the tab for Jira?

Jimmy Seddon
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 18, 2020

Hi @Bob Sochacki,

I closed the browser when I logged out to update the session timeout setting (changing to 4 hours) then I opened my browser again logged into Jira and left the browser and the tab open overnight.  The I reloaded the back in the morning and I saw the SSO prompt because my session had expired.

-Jimmy

Bob Sochacki September 18, 2020

@Jimmy Seddon  I think our configs might be different.  When I opened my browser and hit my favorites button for Jira, I get this and then I have to click on the arrow in the upper right to login.   If we leave Jira or the browser open we stay logged in.2020-09-18_10-42-04.png

Jimmy Seddon
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 20, 2020

@Bob Sochacki I think you may be correct that our configuration is different because you are correct that is not the same thing that I'm seeing.

Bob Sochacki September 23, 2020

@Jimmy Seddon Do you know if logout is required  for each user for the idle time setting to go into effect for each user

Jimmy Seddon
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 23, 2020

Hi @Bob Sochacki,

Based on the message displayed on the configuration screen, I believe this setting will require each user to logout before the update takes effect.

-Jimmy

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