Users exist in both the "Users" tab and "Managed Accounts" tab of admin.atlassian.com.
In the "Users" tab if I select a user I can see their "Nickname" field and when I hover over it, there is a tooltip saying "This is a managed account. You can update their details to make this profile more consistent and easier to identify.". When I click on "Update Details" it takes me to the "Managed Account" details page for the user, and there is no place on that page to change their nickname.
Alternatively if I click on the user from the "Managed Account" tab, it takes me to the same "Managed Account" details page.
All of the fields on the page except for "Based In" are marked as "Synced from identity provider." and the nickname is not visible on the page.
Similarly in the User Provisioning documentation there is no reference to a nickname field.
Is there a way to edit the nickname field and sync it from Okta via user provisioning?
Is there another way to edit it as an admin?
The emails match in Okta and Atlassian. Can you clarify what you mean by "change the name in Okta"? What field are you referring to as the name here? I haven't seen any issues with first and last name on these accounts, only the nickname field. All of the accounts are showing as managed by the SCIM connection with mostly uneditable attributes, but the nickname seems to be a unique issue.
I probably need to reset our org and try to re-provision the users somehow at this point because I have provisioned them both from Okta and from the cloud migration tool, and finally a couple of them are inherited from verifying our domain.
Any guidance around all of this is appreciated, thanks!
What URL is that? I'm looking at https://admin.atlassian.com/o/<ORGID>/users. I don't see anywhere that looks like your screenshot unfortunately - I wonder what's going on. We just setup the trial org last week with access, jira, and confluence products and have verified the domain and hooked user provisioning up to Okta.
It's probably worth noting that even for me, my name I'm posting under here in the forum (michael) is the value of my nickname field. If I edit my profile on id.atlassian.com it appears as the "Public name" field and is an editable field in my profile along with job title, department, organization... but my full name and email are managed by the IdP and uneditable.
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