Iam not receiving atlassian verification email

srikanth kurma July 17, 2021

Hi, iam registering to atlassian for first time and not receiving verification email to my office id srikanth.kurma@bofa.com.can you fix the issue..

 

Please send details or updates to my email id Srikanth.kurma@gmail.com

3 answers

0 votes
Caroline R
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 3, 2021

Hi, @srikanth kurma! Welcome to the community! 

I performed an analysis on our logs and confirmed that your email had a block on the server that prevented emails from being sent to your address. This can occur when the system tries to send an email and the account does not exist yet, it's not activated, or it rejects the email for some internal reason.

So, I removed the block from your email. Could you please test it again and confirm if you receive the Atlassian verification email now?

Please feel free to share any additional questions regarding this case.

Kind regards,
Caroline

srikanth kurma September 1, 2021

Thanks Caroline ..It worked..

Like Caroline R likes this
0 votes
Liam Green
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August 3, 2021

Hi @srikanth kurma 

Welcome to the Community!

Does your company already use Atlassian?  If so, they may need to add you.  If not, the email may be being stopped by your company spam filter.

Hope that helps,

Liam

0 votes
Gonchik Tsymzhitov
Community Leader
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August 2, 2021

Hi! 

@srikanth kurma , did you check in spam folder notifications? 

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