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I'm not receiving password reset or verification email

quocdung3007 October 4, 2021

Hi Atlassian,

I couldn't receive email reset password on email Could you please check and remove it in your bounce list.

1 answer

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1 vote
Answer accepted
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 5, 2021

Hello @quocdung3007,

Thank you for reaching out to Atlassian Community!

Checking your email on our tools, it returned a bounce related to the following error:

550: 550 5.1.1 ...@... Recipient address rejected: ... in virtual mailbox table

I removed it and the notifications should work now.

Please, take your time to test and let us know how it goes.

Kind regards,

quocdung3007 October 6, 2021

Hi Angelica,

I'm able to receive the email now. Thank you.

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