Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I can't access my company JIRA account

When I try to log into JIRA or confluence, I receive the following message. Please advise.

 

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

Try logging in again

 

I have tried using another browser but this hasn't resolved the issue.

 

 

4 answers

Also look at the browser plugins you might have installed, I had this issue when my new antivirus service installed a plugin to my chrome and had elevated restrictions.

0 votes
Brant Schroeder Community Leader Aug 05, 2021

@Abdul Mehmood 

@Ajay _view26_ is correct this is usually an issue with cache or cookie.  You can also try incognito mode to see if that allows you in.

0 votes
Ajay _view26_ Community Leader Aug 02, 2021

Hi @Abdul Mehmood 

I recall the same issue which I had faced a month back. The trick was to clear the cookies & history in Chrome to get it working. Can you try that?

0 votes

Capture.PNG

Suggest an answer

Log in or Sign up to
This widget could not be displayed.
TAGS
Community showcase
Published in Atlassian Access

ICYMI: How-to videos to set up and use Access features

Hello Access Community! Here is the compilation of the how-to video tutorials that cover Atlassian Access features and how to set them up: [Video] How to verify your domain [Video] How to set...

189 views 2 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you