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I can't access my company JIRA account

Abdul Mehmood
Abdul Mehmood Jul 24, 2021

When I try to log into JIRA or confluence, I receive the following message. Please advise.

 

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

Try logging in again

 

I have tried using another browser but this hasn't resolved the issue.

 

 

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Ankit Patel
Ankit Patel Aug 12, 2021

Also look at the browser plugins you might have installed, I had this issue when my new antivirus service installed a plugin to my chrome and had elevated restrictions.

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Brant Schroeder
Brant Schroeder
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Aug 05, 2021

@Abdul Mehmood 

@Ajay _view26_ is correct this is usually an issue with cache or cookie.  You can also try incognito mode to see if that allows you in.

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Ajay _view26_
Ajay _view26_
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Aug 02, 2021

Hi @Abdul Mehmood 

I recall the same issue which I had faced a month back. The trick was to clear the cookies & history in Chrome to get it working. Can you try that?

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